Good Advice Tag

The hotel franchise market is incredibly competitive. Similar branded hotels are saturating markets, causing dilution of revenue. Margins are being squeezed and owners are looking for solutions to increase returns. It has become more important than ever to stand out in the crowd, and a...

What advice do you have for working with management companies? Management companies fill a variety of roles on behalf of hotel owners. With proprietary systems, carefully sculpted operating policies and procedures, asset management responsibilities, and financial reporting, these companies ensure owner, company, and brand standards are...

I’m constantly dealing with either being short staffed or managing under-performing employees. Good employees are hard to find. What should I do? If you’re seeking a hand-holding, motivational response, you’ve come to the wrong person. Good employees are not hard to find. Good humans are hard...

How can a hotel company—whether it develops, operates, or manages properties—create a good mission statement? People often talk about mission statements, which are emblazoned in handbooks and policy manuals, but, once read, are often forgotten. Ask line-level staff at a company what their mission statement is,...

How can hotels better serve guests with mobility needs? The U.N. Standard Rules of 1993 focus on equalizing opportunities for persons with disabilities worldwide. In the United States, the Americans with Disabilities Act established equal opportunity and non-discrimination requirements with strict compliance standards. To this day,...

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