Ask Anthony

I’m constantly dealing with either being short staffed or managing under-performing employees. Good employees are hard to find. What should I do? If you’re seeking a hand-holding, motivational response, you’ve come to the wrong person. Good employees are not hard to find. Good humans are hard...

How can a hotel company—whether it develops, operates, or manages properties—create a good mission statement? People often talk about mission statements, which are emblazoned in handbooks and policy manuals, but, once read, are often forgotten. Ask line-level staff at a company what their mission statement is,...

How can hotels better serve guests with mobility needs? The U.N. Standard Rules of 1993 focus on equalizing opportunities for persons with disabilities worldwide. In the United States, the Americans with Disabilities Act established equal opportunity and non-discrimination requirements with strict compliance standards. To this day,...

What pointers would you give someone about to open a hotel? There are many, but ultimately, the most important is to remember that first impressions count. You also need to truly understand what the “theme” or “purpose” of the hotel is. Once you know that, remember...